If 20 days pass with no email, the kit was most likely lost in the mail. The Ancestry website says to allow for 20 days from when you mail the kit until you receive that email that the kit was received (the Ancestry DNA website will also indicate that the test is “ARRIVED”). I called Ancestry to ask about kit processing on their end. I am generally pro-Post Office this is just the reality.) Then another few days passed from when Ancestry had received the package until I was notified it had arrived. (My father retired from a long career at the Post Office. So part of the delay was the Post Office. Nominally this service is supposed to take 2 to 4 days (based on USPS Return Services page), but instead my package took 7 business days. The package was sent First–Class Package Return Service, but didn’t get delivered to its destination in Sandy, Utah, until Friday, May 12th. I checked online to see what had taken so long. When I mailed my test kit, I had recorded the tracking number. One week later, on May 15th, Ancestry DNA wrote that they had received my test kit. I thought it was a little unusual that hers arrived first, but I expected to hear back any time that mine had arrived, too. The next Monday, May 8th, I received an email from Ancestry DNA. My mother took hers and mailed it the next day, May 4th. My kit arrived in California and my mother’s kit arrived in Florida on the same day, Tuesday, May 2nd. A few weeks ago during the DNA Day sales I ordered Ancestry DNA test kits. If you had your packages picked up via a UPS pickup, then you can contact UPS at 1 (800) 742-5877 and inquire about the tracking number.Have you wondered why it seems to take so long for Ancestry to receive your DNA sample? I did. If you shipped a package with UPS and you're running into a similar issue, we suggest following the same steps: visit the nearest UPS drop-off location where you handed off your package. The same process applies for UPS packages Until the package gets scanned in for tracking, they'll have the best idea of where the package is. That said, reaching out to your local Post Office to ask about your shipment is always the best way forward. One other thing to try is to file a Missing Mail Search Request to kick that tracking number into gear with USPS! Sometimes this will prompt an update to the tracking scans on your shipment. If it's been several days since you dropped your package off with USPS, you'll want to head down to your local Post Office and ask them what happened to it! All we can see is the same tracking information you have access to on the USPS website. In most of these cases, it’ll take a couple of days for the first scan to show up and mark the package as “In Transit" (we haven't seen this nearly as often for UPS packages) The postal workers or UPS workers scanning packages simply didn't get to it that dayĭue to record-breaking volume, we’re also seeing a lot more instances where local Post Offices ship packages out without scanning them initially. If you drop your package off after hours, USPS or UPS won't scan it in until the next day There are a few reasons why your package status may not be updated right away: UPS is typically pretty quick, but keep in mind that USPS can often take up to 24 hours to update tracking statuses. Unfortunately, Pirate Ship relies on tracking information from USPS® and UPS® to know where each shipment is, so until USPS or UPS scans your packages in, we're working with both eyepatches on □
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